BitKingz Privacy Policy

At BitKingz Casino, we respect your privacy and are committed to protecting the personal data you share with us when you create an account, log in, or enjoy our games. This Privacy Policy explains how we collect, use, store and safeguard your information across our website, our BitKingz casino app, and any related services. By registering an account, using bitkingz casino login credentials, or claiming a BitKingz no deposit bonus, you agree to the practices described below.

Who We Are

BitKingz is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Vixatrix Limited, a Cyprus company registered under number HE 459370 with its registered office at Pavlou Nirvana 4, Alpha Tower, Limassol, Cyprus, is also named in connection with our services. We operate under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we process certain payment transactions through third-party processors, including Dama N.V. and Tronabriz Limited, particularly for Paysafe-related payments.

Information We Collect

We collect personal data necessary to provide our online casino services, verify your identity, process transactions, and comply with our licensing obligations. This includes:

• Registration details such as your name, date of birth, address, email address and phone number
• Account credentials used for bitkingz login and authentication
• Payment and transaction information, including deposit and withdrawal history
• Identity verification documents required for our KYC procedures
• Gameplay activity, including bets placed on slots, live casino, sportsbook and crash games
• Technical data such as IP address, device type, browser information and geolocation
• Communications you send us through LiveChat, email or our support channels
• Bonus and promotional activity, including any BitKingz bonus code or BitKingz promo code you redeem

How We Use Your Information

We use the data we collect to operate our platform, personalise your experience, and meet our regulatory obligations. Specifically, we use your information to:

• Create and manage your account, including access via bitkingz casino login on desktop, mobile browser or our BitKingz app
• Process deposits and withdrawals across the payment methods we support
• Verify your identity and age before releasing any withdrawal, as part of our KYC checks
• Administer bonuses, including the BitKingz no deposit bonus, welcome package, Daily Boosters and Club of Kingz VIP rewards
• Communicate important updates, including changes to bitkingz bonus codes, promotions and account notices
• Monitor for fraud, money laundering, and violations of our restricted country policy
• Improve our website, our BitKingz online casino game library, and our customer support
• Comply with our obligations under the Tobique Gaming Commission licence and applicable law

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our site. Cookies also help us recognise returning players, including those accessing bitkingz casino login pages from Australia, Germany, Canada, New Zealand, Norway or our Arabic-speaking markets. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors, including those handling Paysafe transactions, such as Dama N.V. and Tronabriz Limited
• Identity verification and anti-fraud service providers
• Regulatory authorities, including the Tobique Gaming Commission, where legally required
• Our affiliated corporate entities, including Novatrix SRL and Vixatrix Limited
• Game providers and platform suppliers necessary to deliver our slots, live casino and sportsbook content
• Third-party service providers who assist us with hosting, analytics, customer support and marketing

Where we transfer data internationally, we take appropriate steps to ensure it remains protected consistent with this policy.

Data Retention

We retain your personal data for as long as necessary to provide our services, meet legal and regulatory requirements, and resolve disputes. KYC documents submitted for verification may be retained for the period required under applicable anti-money laundering regulations, and account records are generally kept for a minimum period after account closure to satisfy our licensing obligations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive data, restricted access controls and regular security reviews. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to our regulatory retention obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@bitkingz.com, and we will respond in accordance with applicable data protection law.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we may request identity verification at any time to confirm your age before allowing continued access to bitkingz casino games, including our pokies, live casino and sportsbook offerings.

Restricted Territories and Compliance

We do not offer our services to residents of certain restricted countries, and we monitor account activity, including IP address and device data, to enforce these restrictions. The use of VPNs or similar tools to bypass our geo-restrictions is prohibited and may result in the confiscation of winnings, as outlined in our Terms and Conditions.

Third-Party Links

Our website and BitKingz app may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before submitting personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or licensing obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or your rights as a BitKingz customer, please reach out to our support team via LiveChat, available 24/7, or by email at support@bitkingz.com. We are committed to addressing your privacy concerns promptly and transparently.